Instructions for First Time Users

If you have not logged into the new site, please provide your ID from your Cigna medical ID card (will be an uppercase U followed by 8 numbers) in the Cigna ID field and leave the password blank. You will be redirected to a new page in which you can set up your password.

If you have any questions, please call 888-867-9510 to talk to a representative.

The Member ID field uses a numeric 1 and 0 which is sometimes confused with alphabetic I and O.